Contact Us
North America Customer Service:
1-800-265-2150
Our customer service department strives to be the best in the industry. Through ongoing training, our customer service specialists develop exceptional product knowledge to answer questions quickly, accurately, and serve you, our customer, more efficiently.
Online:
Place warranty claim with our warranty form.
Send our customer service team an email.
Register your grill online.
Find your product manuals.
By Phone:
1-800-265-2150
April 1st to August 31st - Monday – Friday 8:30 am – 8:00pm; Saturday & Holidays 8:30am-4:45pm (EST)
September 1st to March 31st - Monday – Friday 8:30 am – 4:45pm (EST)
By Mail:
585 Kumpf Drive
Waterloo, Ontario, Canada
N2V 1K3
Media Contacts:
For media inquires or to request photos, videos and press materials please contact:
Erin Harrison
Onward Manufacturing Company
800-245-5138
