COVID-19 UPDATE
We are here to serve you.
Our Customer Care centre continues to operate. We are working hard to provide you the service, the support, and the grilling advice you have come to expect.
To ensure the health and safety of our team, we are evolving our practices in accordance to the guidance provided by government officials and public health professionals. In order to maximize resources and reduce call wait times, we encourage you to connect with us by email at [email protected].
Thank You and Happy Grilling
CONTACT US.
Dear Broil King Customer,
For a temporary period, we ask that Broil King customers who require help with warranty parts and replacement parts and or questions please contact the Customer Service team located in our head office in Waterloo, Ontario, Canada.
Store inquiries, please provide the following information:
-Contact person,
-Phone number
-Part numbers and quantity required,
Individual customer inquiries please provide:
-Customer Name
-Phone number and complete address
-Model number
-Serial number
-Part number /numbers
-Proof of Purchase
-Pictures if issue is visible
NORTH AMERICA CUSTOMER SERVICE:
Email: [email protected]
Our customer service department strives to be the best in the industry. Through ongoing training, our customer service specialists develop exceptional product knowledge to answer questions quickly, accurately, and serve you, our customer, more efficiently.
BY PHONE:
April – July:
Monday – Friday 8:30 AM – 8:00 PM (EDT)
Starting May 27th, 2023 our Saturday hours will be 8:30 AM – 4:45 PM (EDT)
August – March:
Monday – Friday 8:30 AM – 4:45 PM (EDT)
Weekends closed starting August 28
BY MAIL:
585 Kumpf Drive
Waterloo, Ontario, Canada
N2V 1K3
CONTACT US.
AUSTRALIA CUSTOMER SERVICE:
Email: [email protected]
Phone: 1300 174 876
BY MAIL:
33 – 35 Lionel Road
Mt Waverley
Victoria 3149
