NORTH AMERICA CUSTOMER SERVICE:
Email: [email protected]
Our customer service department strives to be the best in the industry. Through ongoing training, our customer service specialists develop exceptional product knowledge to answer questions quickly, accurately, and serve you, our customer, more efficiently.
For non-consumer inquiries please visit our corporate contact page.
ONLINE:
Place warranty claim with our warranty form.
Send our customer service team an email.
BY PHONE:
Weekends closed starting July 28
August – September:
Monday – Friday 8:30AM – 7:00 PM (EDT)
August 5th, 2024 – Civic Holiday – 8:30AM – 4:45PM
September – March:
Monday – Friday 8:30 AM – 4:45 PM (EDT)
September 2nd, 2024 – Closed for Labour Day
HOLIDAY HOURS:
Our customer service team observes Canadian statutory holidays throughout the summer.
BY MAIL:
585 Kumpf Drive
Waterloo, Ontario, Canada
N2V 1K3
BECOME A BROIL KING DEALER
If you would like to enquire about becoming a Broil King dealer, contact us.
MEDIA CONTACTS:
For media inquires or to request photos, videos and press materials please contact:
Onward Manufacturing Company
+1-800-245-5138
[email protected]
