HOME / FAQ F.A.Q. Where can I locate my model and serial number?My barbecue is not heating above 200°. How do I solve this?What is peeling from the inside of my lid?I have just received my replacement parts. Who is going to install them?My ignitor is not working. What should I do?How do I look after my cast iron cooking grids?Seasoning Your Cast Iron GridsHow To Clean The Interior of Your Gas GrillReplacing the Burn Pot and Hot Rod on your Pellet GrillClearing a Jammed Auger on Your Pellet GrillReplacing your Pellet ControllerCLEANING THE EXTERIOR OF YOUR GRILL