BroilKing

iQUE - FREQUENTLY ASKED QUESTIONS

Welcome To iQue

Getting Connected with iQue

iQue App Interface Tabs

Does my iQue-Powered Pellet Grill have to be plugged in?

Yes. Your iQue-Powered Pellet Grill requires electricity to run.
Make sure it is plugged into a dedicated GFI, with nothing else using the same circuit.

 

Do I need an account to control my iQue Device through the app?

Yes. It’s possible to access the home screen, grill gear, recipes, and tips without creating an account, but in order to control your grill and access its settings through the iQue App, you will need to register for an account.

 

Can I use my previous Broil King App login info with the new iQue App?

You can sign in to the new Broil King iQue App using your old login information, but we do recommend creating a new login through a social profile instead, such as Facebook, Gmail, or Apple: fresh app, fresh login!

Signing in with any of your social profiles will give you one less password to remember and will save you precious grilling time in the long run.

Once you’ve signed in with your new profile, grill-setup is easy and takes no more than a few minutes. Open your iQue App, tap the iQUE icon at the bottom of the screen, follow the on-screen prompts, and you’re all set.

Happy Grilling!

 

How do I add an iQue Device to my app?

To add to your iQue Devices list:

1. Open the app and go to the HOME screen.
2. Select the iQUE icon in the bottom bar.
3. Tap the “+” icon and follow the on-screen prompts.

 

How do I change between °C and °F?

There are two ways to do this.

To change between °C and °F on your grill, simply hold down the GEAR icon on your controller for 5 seconds. The display units on the screen will switch from one unit of measurement to the other.

You can also do this in the app. In your list of devices in the iQue app, tap the GEAR icon in the top-right corner of the tile to access its device settings. From here, you can easily toggle between °C and °F.

 

How do I change the grill temperature?

To set or change a target temperature through the iQue App:

1. Open the app and go to the HOME screen.
2. Select the iQUE icon in the bottom bar.
3. In the list of iQue Devices, tap the grill you’d like to modify.
4. A blue ring will show around the “Grill” temperature circle.

4A. To set a pre-programmed temperature, use the quick-set buttons in the bottom bar:
       WARM = 200°F / 93°C
       SMOKE = 225°F / 107°C
       ROAST = 350°F / 176°C
       GRILL = 600°F / 315°C

4B. To set a custom temperature:
       Use the + and – buttons below the temperature display to increase/decrease the temperature.
       To adjust in 1° increments: TAP the +/- buttons
       To rapidly raise/lower the set temperature: HOLD the +/- buttons

5. When the command has been accepted, the blue ring around the temperature display will pulse
6. To get temperature updates to your mobile device, ensure your iQue App notifications are turned ON in your smart device’s SETTINGS menu.

 

How do I set the target temperature of my meat probes?

To set a new target temperature through the iQue App:

1. Open the app and go to the HOME screen.
2. Select the iQUE ICON in the bottom bar.
3. In the list of iQue Devices, tap the grill with the meat probes.
4. Tap the “Probe 1” or “Probe 2” circle. The blue ring will change to the selected probe.

4A. To set a pre-programmed temperature, use the quick-set buttons in the bottom bar:
       WARM = 200°F / 93°C
       SMOKE = 225°F / 107°C
       ROAST = 350°F / 176°C
       GRILL = 600°F / 315°C

4B. To set a custom temperature:
       Use the + and – buttons below the temperature display to increase/decrease the temperature.
       To adjust in 1° increments: TAP the +/- buttons
       To rapidly raise/lower the set temperature: HOLD the +/- buttons

5. When the command has been accepted, the blue ring around the temperature display will pulse.
6. To get temperature updates to your mobile device, ensure your iQue App notifications are turned ON in your smart device’s SETTINGS menu.  

 

Can I power my iQue Device ON and OFF through the iQue App?

For safety reasons, your grill cannot be powered ON through the iQue App.

However, it is possible to turn it OFF!

1. Open the app and go to the HOME screen.
2. Select the iQUE icon in the bottom bar.
3. In the list of iQue Devices, select the grill.
4. Press the OFF button in the bottom-right corner.
5. In the pop-up prompt, select “Power Off.” This will begin the same shut down sequence that the grill would follow if it were turned off manually at the grill. Allow your grill to complete its shut-off cycle before unplugging it.

 

Can I connect multiple mobile devices to the same iQue device?

Yes. Multiple mobile devices can be used with the same iQue device.
For example: an Android smartphone and an Apple iPad can control the same iQue grill at the same time.

 

Why aren’t notifications showing on my mobile device during a cook?

Why don’t I see notifications on my mobile device during my cook?

The iQue App has been designed to alert your mobile device when:

– A target cookbox temperature has been met
– A target probe temperature has been met
– A timer is complete

If the on-screen notifications don’t pop up on your mobile device:

1. Open the iQue app. Tap the PROFILE icon in the top-right corner.
2. Select “Notification Settings.”
3. In your mobile device’s settings, allow new connections and turn ON notifications for the iQue App. To modify your mobile device’s NOTIFICATIONS SETTINGS, search online for instructions specific to your device.

 

Why are the timers in my app and on my grill showing different times?

During a normal cook, there could be a 2 – 3 second difference between the two timers.

While the time might not always be exactly the same, this won’t have any effect on your cook.

If the difference in time is more than a minute, check your WiFi connection and phone settings.

 

Why can’t I see the elapsed timer in the iQue App?

At this time, the timer in your iQue app can only count DOWN.

To set a timer that counts UP, we recommend using the timer function on your mobile device.

 

Can I control my iQue Grill without the app?

Yes. All iQue products can be used with or without the iQue App.

 

Why can’t I see my grill’s settings in the app anymore?

To adjust its settings through the iQue app, manually turn your grill ON.

 

Where is my data being stored?

In North America, your data is stored with AWS (Amazon Web Services) in Richmond, VA.

Will my iQue Device still operate if I’m not close to it?

Yes. Your iQue Device will continue to operate when the connected mobile device is out of range. Use the iQue App to check and adjust the temperature of your grill from anywhere.

 

Why aren’t notifications showing on my mobile device during a cook?

The iQue App has been designed to alert your mobile device when:

– A target cookbox temperature has been met
– A target probe temperature has been met
– A timer is complete

If the on-screen notifications don’t pop up on your mobile device:

1. Open the iQue app. Tap the PROFILE icon in top-right corner.
2. Select “Notification Settings.”
3. In your mobile device’s settings, allow new connections and turn ON notifications for the iQue App. To modify your mobile device’s NOTIFICATIONS SETTINGS, search online for instructions specific to your device.

 

Why can’t I adjust or set the temperature through my app anymore?

This happens with older models when the firmware is out of date. To update your firmware and refresh the iQue controls, follow the steps in the “How do I update my grill’s firmware?” tab.

 

How will I know when new firmware is available?

An on-screen notification will pop up in your iQue App if your controller requires a firmware update.

You can also manually check if an update is needed. In the iQue Device’s SETTINGS menu, tap the “Check Firmware Update” button.
When updates are available, simply press the button to update your grill.

SEE “How do I update my grill’s firmware” tab for further instructions.

 

How do I update my grill’s firmware?

To update your iQue Controller’s firmware:

1. Open your iQue app.
2. Click the iQue icon in the bottom bar of the app. This will list your iQue devices.
3. Click the GEAR icon in the top, right-hand corner of the corresponding iQue device to access its device settings.
4. Tap the “Check Firmware Update” button, then “Start” Wait 3 – 5 minutes to download and install. STAY ON THIS SCREEN DURING THE ENTIRE UPDATE. Closing the app or allowing the mobile device to go to sleep will stop the update and result in a failed firmware update. We recommend shutting off the “Screen Sleep” timeout function of your mobile device while updating the firmware. Set your smart device on top of your pellet grill’s hopper for a smooth update.
5. When the firmware update is complete, the new firmware version will be shown.

If this process was incomplete, close the iQue app, re-open it, and proceed through 1 – 5 again.

 

Does iQue use Bluetooth or WiFi?

Bluetooth is only used to establish the initial connection between your iQue App and Device.  Once the initial connection has been made, the WiFi connection is established, and the Bluetooth link is dropped. From there, WiFi is the sole connector between your iQue App and Device.

 

Why can’t I connect to my SSID/WiFi network?

If the iQue App won’t connect to your SSID, check the following:

1. Look at the controller screen on your grill. The WiFi icon will illuminate blue when the grill and app are successfully connected.
2. During setup, only 2.4GHz SSID/WiFi networks will show as options. The iQue app will not connect your device to a 5GHz network.
3. The WiFi connection will fail if the iQue App is disrupted during setup. This can happen if the app is closed during setup or if your mobile device goes to sleep, even if a previous WiFi connection existed. Exit the app and start the setup process again. Stay in the iQue app during the entire setup to maintain your WiFi connection.
4. If the iQue app still won’t pair with your WiFi network, timing out during the initial setup is due to an incorrect WiFi password. Keep in mind that passwords are case-sensitive.

 

Why can’t I establish a Bluetooth connection?

During the setup stage, the iQue App uses a Bluetooth connection to scan for your grill. If the iQue App is not connecting via Bluetooth during setup, check the following:

1. Make sure you are within range of the grill.
2. In your mobile device’s SETTINGS, check that Bluetooth is turned ON. If you’re not sure how to do this, search online for instructions specific to your smart device.
3. Stay in the iQue App’s setup screen while the connection is being made. Exiting the setup screen during this time will end the connection and cause it to fail.
4. Follow the ‘Add Device’ sequence closely. Each iQue Device will have a unique code that is only shown on the grill’s controller while it’s connecting to the app.
5. When the connection is made, the Bluetooth icon on the grill’s controller will illuminate.

 

Can I use the iQue app to control my grill if an SSID/WiFi Network is not available?

No. While Bluetooth is used to make the initial connection between the iQue App and your grill, a stable WiFi connection is required in order to control your iQue Grill with your mobile device.

Thankfully, your iQue Device is still fully functional as a stand-alone device without the iQue App if a reliable WiFi connection isn’t available.

 

Can I connect multiple mobile devices to the same iQue device?

Yes. Multiple mobile devices can be used with the same iQue device.

For example: an Android smart phone and an Apple iPad can control the same iQue grill at the same time.

 

What operating systems are supported?

– iOS 15 or newer
– Android OS 12 or newer

(as of March 2022)

 

Where is my data being stored?

In North America, your data is stored with AWS (Amazon Web Services) in Richmond, VA.

How do I update my grill’s firmware?

To update your iQue Controller’s firmware:

1. Open your iQue app.

2. Click the iQue icon in the bottom bar of the app. This will list your iQue devices.

3. Click the GEAR icon in the top, right-hand corner of the corresponding iQue device to access its device settings.

4. Tap the “Check Firmware Update” button, then “Start” Wait 3 – 5 minutes to download and install. STAY ON THIS SCREEN DURING THE ENTIRE UPDATE. Closing the app or allowing the mobile device to go to sleep will stop the update and result in a failed firmware update. We recommend shutting off the “Screen Sleep” timeout function of your mobile device while updating the firmware. Set your smart device on top of your pellet grill’s hopper for a smooth update.

5. When the firmware update is complete, the new firmware version will be shown.

If this process was incomplete, close the iQue app, re-open it, and proceed through 1 – 5 again.

 

Why can’t I establish a Bluetooth connection?

During the setup stage, the iQue App uses a Bluetooth connection to scan for your grill. If the iQue App is not connecting via Bluetooth during setup, check the following:

1. Make sure you are within range of the grill.

2. In your mobile device’s SETTINGS, check that Bluetooth is turned ON. If you’re not sure how to do this, search online for instructions specific to your smart device.

3. Stay in the iQue App’s setup screen while the connection is being made. Exiting the setup screen during this time will end the connection and cause it to fail.

4. Follow the ‘Add Device’ sequence closely. Each iQue Device will have a unique code that is only shown on the grill’s controller while it’s connecting to the app.

5. When the connection is made, the Bluetooth icon on the grill’s controller will illuminate.

 

Why can’t I connect to my SSID/WiFi network?

If the iQue App won’t connect to your SSID, check the following:

1. Look at the controller screen on your grill. The WiFi icon will illuminate blue when the grill and app are successfully connected.

2. During setup, only 2.4GHz SSID/WiFi networks will show as options. The iQue app will not connect your device to a 5GHz network.

3. The WiFi connection will fail if the iQue App is disrupted during setup. This can happen if the app is closed during setup or if your mobile device goes to sleep, even if a previous WiFi connection existed. Exit the app and start the setup process again. Stay in the iQue app during the entire setup to maintain your WiFi connection.

4. If the iQue app still won’t pair with your WiFi network, timing out during the initial setup is due to an incorrect WiFi password. Keep in mind that passwords are case-sensitive.

 

Why aren’t notifications showing on my mobile device during a cook?

The iQue App has been designed to alert your mobile device when:

– A target cookbox temperature has been met
– A target probe temperature has been met
– A timer is complete

If the on-screen notifications don’t pop up on your mobile device:
1. Open the iQue app. Tap the PROFILE icon in top-right corner.
2. Select “Notification Settings.”
3. In your mobile device’s settings, allow new connections and turn ON notifications for the iQue App. To modify your mobile device’s NOTIFICATIONS SETTINGS, search online for instructions specific to your device.

 

Why can’t I adjust or set the temperature through my app anymore?

This happens with older models when the firmware is out of date.

To update your firmware and refresh the iQue controls, follow the steps in the “How do I update my grill’s firmware?” tab.

 

Why can’t I see my grill’s settings in the app anymore?

To adjust its settings through the iQue app, manually turn your grill ON.

 

How do I add an iQue Device to my app?

To add to your iQue Devices list:

1. Open the app and go to the HOME screen.
2. Select the iQUE icon in the bottom bar.
3. Tap the “+” icon and follow the on-screen prompts.

 

How do I change between °C and °F?

There are two ways to do this.

To change between °C and °F on your grill, simply hold down the GEAR icon on your controller for 5 seconds. The display units on the screen will switch from one unit of measurement to the other.

You can also do this in the app. In your list of devices in the iQue app, tap the GEAR icon in the top-right corner of the tile to access its device settings. From here, you can easily toggle between °C and °F.

 

How do I change the grill temperature?

To set or change a target temperature through the iQue App:

1. Open the app and go to the HOME screen.
2. Select the iQUE icon in the bottom bar.
3. In the list of iQue Devices, tap the grill you’d like to modify.
4. A blue ring will show around the “Grill” temperature circle.

4A. To set a pre-programmed temperature, use the quick-set buttons in the bottom bar:
       WARM = 200°F / 93°C
       SMOKE = 225°F / 107°C
       ROAST = 350°F / 176°C
       GRILL = 600°F / 315°C

4B. To set a custom temperature:
       Use the + and – buttons below the temperature display to increase/decrease the temperature.
       To adjust in 1° increments: TAP the +/- buttons
       To rapidly raise/lower the set temperature: HOLD the +/- buttons

5. When the command has been accepted, the blue ring around the temperature display will pulse.
6. To get temperature updates to your mobile device, ensure your iQue App notifications are turned ON in your smart device’s SETTINGS menu.

NORTH AMERICA CUSTOMER SERVICE:

Email: info@omcbbq.com

Our customer service department strives to be the best in the industry. Through ongoing training, our customer service specialists develop exceptional product knowledge to answer questions quickly, accurately, and serve you, our customer, more efficiently.

BY PHONE:

1-800-265-2150

Starting August 30th 2021
Monday – Friday, 8:30am – 4:45pm (EDT)

BY MAIL:

585 Kumpf Drive
Waterloo, Ontario, Canada
N2V 1K3