CROWN PELLET 500 SMOKER AND GRILL
494051494051
REGAL PELLET 400 SMOKER AND GRILL
495051$1,299
USD
The Regal Pellet 400 pellet grill body is constructed from 2mm (14 gauge) steel, has 500 Sq.in. (3,226 Sq.cm.) of primary cooking surface, 130 Sq.in. (839 Sq.cm.) secondary cooking surface and heavy duty cast iron cooking grids. That’s 225 lbs. of grill right out of the box. The Wifi and Bluetooth® enabled digital controller provides enhanced temperature control to smoke, roast or sear. The controller display panel is the easiest to read while grilling, check the competition. This innovative product comes fully equipped with a powerful auger, 22-lb capacity pellet hopper, removable grease management system, unique ash management system, deluxe rotisserie kit, 2 electronic meat probes, and base storage and side shelf.
22 LBHOPPER SIZE
690 SQ. IN.TOTAL COOKING SPACE
600F / 200F MAX/ MIN OPERATING TEMP
4 PIECE CAST IRON COOKING GRIDS
ROTISSERIE KITINCLUDED EXTRAS
PERFORMANCE GRILL FEATURES.
Every Broil King is built with performance features that deliver unparalleled cooking versatility.
Rated 3 out of
5
by
etattersall from
Temperature fluctuations
I took delivery of my BK pellet pro a week ago. This past weekend I used it for the first time. I did ribs, the 3,2,1 method. I set the grill at a smoke temp of 210F, waited for it to warm up properly before I put the ribs on. The next thing I know, the temp has risen to 225F and stayed there for at least 20 minutes, then it dropped to 189F and stayed there for at least 20 minutes. The temp kept fluctuating through the whole process. The result was dried out, tough ribs. Not at all like I used to get from my other pellet grill. I am very disappointed. I bought this grill because I liked the new features the BK added, like the ash removal system, the cast iron grids, etc. I have always been a BK fan ( I own a BK Imperial 590, which I thought this would be a great mate for). I contacted Broil King about this problem, thinking it may be a faulty controller. there response was that fluctuations, of up to 30F, are normal under ideal circumstances. How are you going to cook great food with this kind of temperature fluctuations?
Date published: 2019-07-04
Rated 3 out of
5
by
Ms griller from
Well built grill but customer service is terrible
The grill is very well built; however, the temp controller and probes have not worked from day 1. Probes record temp at least 20 degrees warmer than the actual temperature is. Temp readout is very different from actual temp in grill. I put it on sear and the temp readout shows 672, inside temp is actually 525. Same with smoke temps inside grill is 190 and readout shows 245. Been trying to work with my local dealer to get replacement parts, they say they are waiting for BroilerKing to get them the part to repair—well I’m still waiting after more than 2 months. Very disappointed.
Date published: 2019-07-14
Rated 5 out of
5
by
Ricky69 from
This is the smoker of my dream
This grill is exactly what I expected from Broil King. I hesitate between the 500 pro and a treager but I'm sure now I make the good choice. The quality of this product is incomparable and the application for using it anywhere work great . I talk to David Cowie , this guy is a true genius who help me quick and easy for the connection between my grill and my phone. The customer support is very good and everything work fine . I highly recommend this product for the real one who want the best of broil King can give
Date published: 2019-08-09
Rated 2 out of
5
by
Smoke show from
Auger won't turn
I used this pellet grille 6 times now and as far as using the grille I think the control panel is straight forward . Like the temp probes. Now for the not so good. When I tried firing it up last time I used it the auger wasn't moving so after 20 min I took it apart,got down to the fire pot and tried to jiggle the auger and away it went so I thought some hard material maybe was in the pellets . The last time I used it I could not get the auger to mover at all had to remove the pellet box and remove the auger completely. From what I could see just looked like a bunch of ash in the auger tube. NOT IMPRESSED!!! Put it back together and it works but how often am I going to have to do that! I think the motor just isn't strong enough and any little thing it's stops turning . im sure they have an excuse like it's the pellets you were using or moon wasn't in proper alignment with the stars that day. You might want to look at another brand
Date published: 2019-10-04
Rated 1 out of
5
by
Ripped Off from
Don’t buy this!
I’ve owned this for this for two months and I’ve been able to fully cook my meal on it only once. I’ve been embarrassed several times when I had company over for dinner and it wouldn’t work. The Hot Rod part has been replaced twice. Broil King will not let me return it and they will not offer any support or help to try and get it working. I spent $1200 and I’ll be taking it to the dump
Date published: 2019-11-11
Rated 5 out of
5
by
arlog from
This Is Smokin’!!
Bought about a month ago. Have used 3 bags of pellets so far. Love this smoker. Easy to use. Easy to clean. Smoke penetrates meat all the way through! Rotisserie is a great option that we have never used in the past. Highly recommend.
Date published: 2020-05-16
Rated 5 out of
5
by
Smokey Duke from
The Best Pellet Grill on the market
I've been using this grill for over a month and it works perfectly. The Broil King Pellet XL is a feature-rich, high quality, heavily built pellet grill that is second to none. It's as if Broil King assembled a group of Pitmasters and a design team in a room with a blank sheet of paper and this is what they've created. I looked at pellet grills priced from $500 to $3800 and this is by far the very best value, best-configured grill on the market under $1800 CAD - bar none. It is heavily constructed with it's cast iron reversible grates and 2mm tank-like construction. But also solves some of the day-to-day challenges of older style pellet grills such as ash and grease clean-out. It doesn't stop there however, they have also made it possible to change out pellets in-between cooks with a sliding hopper door, plus integrated storage racks for the included rotisserie. Did I mention the two meat probes that you can monitor via a WiFi or Bluetooth connection from your grill? Or the residential oven-like dial temperature controller with large, tilted back-lit LCD screen for easy viewing? The list goes on and on. There are some things which need tweaking but when comparing grills side-by-side, this is so far ahead of the competition as to be in its own category. Well done Broil King. This is my new favourite grill!
Date published: 2019-08-14
Rated 1 out of
5
by
tsoupy99 from
Horrible temperature can’t trust it.
Would not recommend. Very frustrating. Cooks way to high. You can hear it feeding pellets even when it’s 60 degrees too high. Had a pork tenderloin on and after an hour and a half looked and it was cooking around 300 not 225 it was set at. Trying to solve this problem. Spent almost $2000 after taxes and really kicking myself now. Hopefully broil king will help.
Date published: 2020-07-15
Rated 5 out of
5
by
Yardcorebbq from
Next level versatility!
So impressed with this grill! Great low and slow cooking...but high heat true searing temperatures set this grill apart. Also really love the rotisserie function! The constructive quality, like my gas grill is everything I've come to expect from Broilking.
Date published: 2019-04-30
Rated 1 out of
5
by
unhappycustomer36 from
Terrible
I bought this in the summertime, I wish I had a time machine to go back and talk myself out of it.I bought it mainly to use as a smoker but also liked that it would heat up enough to sear/grill as well. As a smoker it has been a failure, mainly due to the temperature fluctuations every single time I cook on it. Example: today I put ribs on and set to 225F for 3 hours. One hour in, I get a notification from the app that the temp has just randomly hit 500! By the time I get back to get to the grill the ribs are already burnt and dried out and off to the trash. How is anyone supposed to smoke something when the grill randomly decides to more than double the temperature? I don't have the time to sit and monitor it to make sure its working properly, I count on the manufacturer to make a product that will work as advertised.This pellet grill is a waste of time, pellets, money and metal. I didn't spend $1700 to be a tester for Broil King to learn what not to do with a pellet grill. Lesson learned, back to propane I go.
Date published: 2019-11-15
Rated 1 out of
5
by
phez from
Sounds like a jackhammer
we bought this smoker 4 months ago. smoke comes out everywhere except the smoke stack, it grinds the pellets like a jackhammer unless they are broilking pellets, takes an eternity to heat up and has a difficult time holding temps. won't be recommending this to anyone. GREAT! BBQ's terrible smoker.
Date published: 2019-11-01
Rated 3 out of
5
by
BdginYYC from
Robust build; gremlins in the controls
Very impressive build quality—complete with an insulated lid and thick gasket. Has all the features some of the newest pellet grills have—and they all come standard (wifi, app-controller, rotisserie). The thing that loses all the stars started four cooks in, when the grill wouldn’t heat up. A call to customer service to report the systems was met with cynicism—the unit couldn’t possibly be doing what I said it was. I finally convinced them to send something along—a new hot rod (which heats the pellets)—which arrived quickly. When I took the unit apart and replaced the hot rod—a quick process That requires very little “handyman” skills—the problem persisted. Must be the controller! Weeks and weeks went by with no controller in the mail. After three months of ownership (but over two months of it being an expensive lawn ornament) and nothing more than pushed timelines working directly with the manufacturer I hit my breaking point and engaged the the place that sold me the unit. Sixty minutes after reaching out to the retailer a controller was in the mail to their shop, a complimentary service call had been booked, and i was much closer to having a resolution. Major kudos to the retailer; not so much for Onward. I lost the summer because of their supply challenges. The new controller still behaves unusually—just today during the startup cycle it shut itself off after 20 minutes—but has been bumping along and holding temp well after I restarted it. A bit nervous to leave it on long cooks unattended—but I purchased the unit to do just that (thanks to the app, which gets dumped on in forums, but I don’t mind using at all).
Hopefully the controller challenges are growing pains. I love buying from a Canadian company. And I would buy another product from the retailer in a second based on their commitment to making it right.
Date published: 2019-11-03
Rated 4 out of
5
by
UKTWIN from
BROIL KING REGAL 400 PELLET GRILL
I've had my grill for a month and used it twice a week, its very well made, I added the optional external front shelf, its a game changer, saves putting foil, temp probes, beers on the pellet hopper, not to mention getting meat on and off the grill, the temp control is very good however the grill temperature indicated is 47 degrees F higher than actual, I checked the meat probes with ice and boiling water with in a degree however they never got close to the indicated grill temp, The EU IQUE app is pretty useless with the calibration option as you can't use a minas sign to move the temp up, Disappointing
Date published: 2023-05-27
Rated 2 out of
5
by
Mitchvaters from
Good smoker....absolutely useless app!
I bought this smoker and while its a beautiful smoker that works wonders, the app has never worked and now that its trying to force a firmware update that it cant do because of wifi issues, i cant use the app at all. If your buying for the app than turn away!
Date published: 2019-07-21
Rated 5 out of
5
by
GlebPle from
Just WOW!
I am so amazed with this Grill! The features are outstanding! Rotisserie, massive grids and very solid construction!
Date published: 2019-05-08
Rated 1 out of
5
by
vatertime from
2 years old and the welds inside are coming apart
I bought this unit in 2019. I have loved it up until today when I realized that the welds on the brackets on the inside that hold up the shelves are starting to detach from the cook box sides. Broil king has a certain standard of product and this is not it. I was quite surprised to see an issue like this happen. I keep this thing pristinely clean with pride and this definitely saddened me to see this starting. what else is going to start going wrong is the big question. not too impressed. well see how they deal with my warranty claim.
Date published: 2021-06-14
Rated 2 out of
5
by
WyoGriller from
Did Not Work From Day 1
Purchased grill and during burn in period noticed grill would not stop heating up. Had to shut down as temp rose to 650F. Tried again 2 more times and controller didn't seem to work. Called mfg and they agreed to send a new controller in 5-7 business days. Asked if they would rush ship since I just bought and wanted to use and they said only if paid for the extra shipping. Hopefully this controller works as I was not to impressed with customer services willingness to help and the fact the a brand new grill did not work. If this controller doesn't work I will be taking back to to the local retailer I purchased it from. They were also not sure when I asked if this had a PID controller. They said grill was new and they didn't know to much about it. As a customer this makes me nervous to recommend to others. App doesn't seem to track what is actually happening on the grill. Quality of construction seems to be great so I hope for the best.
Date published: 2019-06-24
Rated 4 out of
5
by
Chicagosmoke from
May be a 5 star, but time will tell
I bought this grill sight-unseen through a recommendation from Abt (Chicago). I almost gave up on pellet grills as the augers kept failing. Humidity is a major problem here, the pellets would break apart and come back together so hard it would jam the auger and burn out the motor. I am more careful to clear out the pellets after each cook now. As for the Broil King: superior build, superior control panel. I would give it 5 stars but the only thing I have not been able to test... is longevity, of course. But so far, so good. As for temp variation... yes, there is some during the first 30 minutes to an hour, but it does even out. I can live with that as otherwise it is performing very well.
Date published: 2019-08-06
Rated 4 out of
5
by
Mike1972 from
Great smoker but....
I am new to smoking and did a lot of research into buying a grill and found this to be the best bang for dollar. With insulated lid and higher cooking temperature it suited all ,
my needs. That being said I have not had great success with the remote app. I did speak with someone at CS and they assured me someone would call to help rectify. That was 8 weeks ago. So I called again and was assured it would get resolved, that was 2 weeks ago. So app is still not functional for anything at all.
This part has been a big disappointment as it would be nice to monitor temp and probe temps from afar.
Date published: 2021-05-17
Rated 3 out of
5
by
Grillinchilln from
Works good
I have owned 3 different pellet grills. One brand worked great but no wifi. Another brand had wifi but didnt keep proper temp so I decided to try this broil king pellet grill. I will say the quality is great and the features were exactly what i was looking for. I have cooked on this for about a month and it does a good job holding temp and over all works well. Their customer service has been good to deal with on a few questions i had. One issue I do have is it takes 30min+ for mine to get to 450° and if i go from 450-550 it takes about 20min. This is much slower then other pellet grills I have owned. Also a big disappointment was finding out after I purchased the grill that the app does not work on android. I think they should have released the grill once the app worked on all platforms. I am sure they will get it working for android i will just have to wait.
Date published: 2019-07-09
Rated 1 out of
5
by
LisaM from
Constantly trips the GFI electrical plug
I bought this unit ~2 years ago and have had nothing but problems. The unit constantly trips the GFI circuit. I have had all the outdoor plugs replaced by certified electricians, the power to the plug been tested multiple times, all good, I've tested it with brand new pellets, even dried out some pellets in the oven as there have been some reports of tripping happening if the pellets have to much moisture in them and nothing works! (Yes I got a second opinion from another electrician and changed the plugs again, just to be sure because it still didn't work after the first time I had the plugs changed out.) Do I just have a lemon for a bbq???? I'm so fed up I don't even bother trying to use it anymore. Broil King, can you please suggest a solution? If the unit would work consistently I would give it high marks for sturdiness, easy of use etc. but unfortunately my does not work.
Date published: 2021-01-31
Rated 5 out of
5
by
Anonymous from
Masterful Grill For The Grillmaster
This bad boy is second to none. First off, it is built like a tank. I had been looking at pellet grills for their versatility, since my previous smoker died the morning of Thanksgiving 2018. I compared dozens of brands, read reviews, and visited forums. Just about all of them are made in China or Taiwan, NOT THIS ONE. This magnificent creature is made in North America, by North Americans. It might not be USA made, but Canada is as close as you can get. The thickness of the metal is solid, everything fits together the way it should, and at 250 pounds out of the box, it's the pellet grill heavyweight champion of the world. It is heavy, so if you are not as impatient as I was, have a buddy help you. The grill and I weigh the same, so I was able to stand it up without damaging it, after I installed the legs, by myself. I am fortunate to have a Wi-Fi extender for my smart garage door opener, get the unit paired to my phone and connected via Wi-Fi and Bluetooth was seemless. I recommend having a strong and not wonky signal for it. Don't complain if you don't stay connected; Wi-Fi extenders are cheap. Look for a cheap one on various sites, new or used. Don't cheap out. For God's sake, you just spent over a $K on a grill. I already did the initial burn in, seasoned it, and completed one rather marvelous cook on it. For its maiden voyage, I smoked and reverse seared, two Delmonico ribeyes, two New York strips, and a lovely tri-tip. Since it was the first time I used it, I could probably do better next time as far as the grill marks on the meat, but the taste and looks speak for themselves. Two days later, I smoke/roasted a fresh, organic, never frozen whole chicken, using the rotisserie. That weekend, I did about 35 hamburgers. I was very much wanting to do either a frozen or take-and-bake pizza on there, but it's Wisconsin, in winter, and wouldn't ya know it, it got cold. I've had no connection problems, and no issues with the app whatsoever. I think most complaints are just user/operator error. Before you whine and post a 1-star review from your safe-space and/or parents' basement, try reaching out to get help. Companies can be misrepresented with negative reviews, because people don't do their due diligence first, and then reach out for help. Ron has been more than accommodating by chat or email, when I have needed anything.
Date published: 2020-01-21
Rated 4 out of
5
by
Dwourms88 from
Great smoker!
The smoker was easy to assemble, very well built. My only issue was installing the wheels, the threads were painted over making it difficult to tighten the nuts, one of the studs actually broke off but I was able to fix it. Operation wise it has been good, the temperature probes are garbage, both read very different temps so I rely on my own manual probe. The app works but I don’t rely on it 100% because it tends to glitch out half the time. The auger definitely doesn’t like larger pellets so get the smallest ones available. Other than those few small things it’s been very reliable.
Date published: 2022-04-18
Rated 1 out of
5
by
Angry Dave from
Piece of Junk - Poor Customer Support
I bought this pellet grill in September. It hasn't worked since I bought it. OMC has shipped out parts, under warranty, that I had to install myself. Still doesn't come to temperature and will often extinguish while cooking. Broil King/OMC will not offer any compensation or support other than shipping out more parts that I have to install on my own.
Date published: 2020-05-30
Rated 2 out of
5
by
LIJOE1 from
Leaks and temperature swings
Alittle dissapointed... Smoke comes out of pellet hopper and grease tray. Also smoke leaks out of left side of door. Temperature does not hold well and burns alot of pellets. Nice design and is built like a tank but these issues need to be addressed .
Date published: 2020-04-01
Rated 5 out of
5
by
Tristyn 92 from
Awesome!
I bought for my husband on fathers day and he has been smoking everything! So good. Even had a problem with the motherboard and broil king replaced immediately, they couldn't let us be without a smoker for to long. It took 3 days for the part to come in ( we live in the middle of nowhere, so that was quick).
Date published: 2019-11-29
Rated 4 out of
5
by
Moore532 from
Regal pellet 500
Have had the grill for 2 months now maybe. Really enjoying cooking on the grill. App on the phone is nice for when your away from the grill. Very easy to use overall.The handle/shelf broke at the welds the first time I tried to move the grill which is why I gave it 4 stars. Although they sent a new one out rather quickly with no push back when I called.The display flickers once in a while. Not sure if that is going to become an issue in the future but it doesn’t bother me to much.I would recommend this smoker all day long. Really enjoying it
Date published: 2020-08-29
Rated 5 out of
5
by
Augi from
What a beast
I just got mine(2019 model) last week. This thing is built like a tank, 300 shipping pounds with premium cover. Even after opening box and removing all the parts it was still in need of three people to turn over for assembly. We did it with two but it was a trick. No china junk here, even the screws come in a molded clam shell so you don't have to sort or cut out. Everything comes in a box or wrapped . The quality is top shelf, only one screw hole is tapped in the piece otherwise everything is done with nutserts(threaded inserts). The assembly instructions are perfect, didn't forget a thing and left the printing to a minimum. The lid alone feels like it weighs a 100 lbs. and it will sink in soft soil. Even the cover is heavy, I bought the premium version. One thing I noticed is that with the textured paint finish the packing foam leaves marks that have to be scrubbed out. So far I think I made the right choice over the well known brand. I wish more stores carried it so more could see it more.
Date published: 2019-06-12
Rated 4 out of
5
by
Anonymous from
Built well
The grill is extremely well built for the price. But I cannot give it 5 stars because the app on your phone for controlling it is horrendous!!! Temps are way off compared to phone doesn’t work when setting from phone. List goes on useless app. If they can fix it then it’s 5 stars, cast grates are nice love the flip for grill marks and flip to other site for basting channels. And just very heavy sturdy grill.
Date published: 2021-07-31
Rated 4 out of
5
by
Greg R from
Great cooker
Great smoker/grill fun to experiment. The only problem is the app needs some work.
Date published: 2019-08-17
